Contact / FAQ

• Europe (EU): 5–8 business days
  
• Worldwide: 5–12 business days
  

Do you offer express delivery?

Yes, express delivery is available for selected countries. Options and costs are shown at checkout.

Can I contact you about my order?

Yes, you can contact us anytime for help with your order, delivery status, or questions.

Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a tracking number via email to follow your delivery.

We accept secure online payments such as credit/debit cards and other available payment options shown at checkout.

Is my payment secure?

Yes, all payments are processed through secure and encrypted systems to protect your information.

Can I change my payment method after ordering?

Once an order is confirmed, payment methods cannot usually be changed. Please contact support if you need help.

When will I be charged?

Your payment is charged at the time of purchase when your order is confirmed.

Yes, you can return eligible products within the return period if they are unused and in their original packaging.

How long do I have to return an item?

You can usually return items within 14 days of receiving your order (unless otherwise stated).

How do I start a return?

Please contact our customer support team before sending any items back. We will guide you through the return process.

Are all products returnable?

For hygiene reasons, some items such as opened cosmetics, supplements, or personal care products may not be eligible for return.

When will I receive my refund?

Refunds are processed after we receive and inspect the returned items. It may take a few business days to appear in your account.

You can reach our customer support team via email or contact form. We aim to respond within 24–48 hours.

What is the fastest way to get help?

Using our contact form or email is the quickest way to get support regarding orders, delivery, or product questions.

Do you offer customer support on weekends?

Support is mainly available on business days, but you can still send us a message anytime and we will reply as soon as possible.